DHL sweeps Four Top Trophies at Payload Asia 2015 Awards
T DHL, the world’s leading logistics company, received four major accolades at the Payload Asia Awards 2015. DHL Express was awarded Global Express Provider of the Year – Customer Choice for the fourth year running and Industry Choice for the second consecutive year – and received the Green Award for the first time.DHL Global Forwarding scooped the Corporate Social Responsibility Award. DHL’s success in each category is down to the same winning formula - a customer-centric mindset, operational excellence, continuous innovation and a commitment to building a sustainable future.Jerry Hsu, CEO, DHL Express Asia Pacific, said, “DHL Express is the market leader in value and volume with over 40 per cent market share in Asia Pacific and we occupy that space because we lead from the front – always striving to do better for our customers, the communities we operate in and the environment. Over the past year, we achieved strong business growth through significant investments in our facilities and fleets.
“The second half of 2014 saw us break ground for our new gateway in Tokyo, which will increase our capacity and enhance the standard of our services. In addition, since November 2014, we have offered new intra-Asian flights that connect Thailand, Vietnam, Malaysia and Hong Kong. In doing so, we are responding to the growing business needs of our customers in these areas and reducing delivery times.“Our revenues in 2014 increased by 9.5 per cent to over €4.4 billion and daily revenues in the Time Definite international product line increased by 11.3 per cent, led by a 9.6 per cent rise in daily shipment volumes. The encouraging growth was also maintained in the fourth quarter last year: revenues in daily international shipments increased by 11.1 per cent whilst shipment volumes grew by 8 per cent.
“As a result, we extended our position as the market leader in the region. We are encouraged to see the efforts of the whole DHL Express team recognized and respected by both the industry and our customers.”The Global Express Provider of the Year winners for both the Customer Choice and Industry Choice are selected based on a set of criteria evaluating strength of customer and business growth, operational performance, development strategy as well as customer and product innovation.The Customer Choice Award is voted by customers and readers of Payload Asia magazine. The Industry Choice Award winner is determined by a senior level panel drawn from across the industry. Winning both awards again is a strong validation of DHL’s delivery and direction. It serves more than 40 countries and territories in the region.
Credentials for Success
With its business focus on growth and quality, DHL Express increased its revenue and shipment volumes grew across the region amidst the uncertain economic climate in 2014. Customer feedback is constantly and formally collected to inform training and improve customer experience.In 2014, DHL Express continued its award-winning Certified International Specialist (CIS) training program for employees that focuses on the fundamentals of international shipping. The CIS program also includes every employee undertaking cross-functional modules that are relevant to their roles. Regarded as one of the world’s largest corporate training programs, CIS has won accolades from leading organizations such as the HR Directors Summit and the Stevie Awards.
Worthy CSR and Green Award Winners
DHL also collected the Corporate Social Responsibility award with credit going to its active global programs and longstanding commitment to volunteerism.DHL has a comprehensive corporate citizenship program with two focus areas– GoHelp and GoTeach. Over the past year, DHL has offered its expertise and volunteers via its GoHelp program to Chile, the Philippines and most recently to support relief efforts in Nepal following a series of earthquakes. With its GoTeach program, DHL employees are encouraged to contribute their individual skills and experience to help improve educational opportunity and employability for young people, especially those from disadvantaged socio-economic backgrounds.As part of the GoTeach program, the company has two global partnerships – SOS Children’s Villages and Teach For All. In Asia Pacific, the partnership is currently running in Bangladesh, India, Indonesia, Malaysia, Philippines, Thailand and Vietnam.Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific said, “Sustainability is a key goal of our Group’s strategy – Strategy 2020 – and it’s enclaved in our “Living Responsibility” motto. In addition to working to be the provider of choice, employer of choice and investment of choice, we are committed to be a responsible corporate citizen at the same time, dedicated to playing an active and positive role in the communities in which we operate and reducing our own as well as our customers’ impact on the environment.”
DHL was the first leading global logistics company to set a quantifiable environmental target back in 2008: to improve its carbon efficiency by 30% by 2020 against its 2007 levels through its environmental program, GoGreen. Deutsche Post DHL Group was also the first international logistics company to offer 100% carbon neutral service to its customers.Within its own business operation, DHL’s efforts to reduce its carbon footprint saw an accelerated investment in 2014 in new vehicles with more fuel-efficient engines including electric and hybrid operated ones replacing over 2,000 old units. Energy efficiencies were also achieved region-wide through more efficient ground operations, energy efficient buildings, better climate control management and new IT from printers to servers.Combined with staff commitment in every country, DHL has surpassed the halfway point in its group-wide program to achieve a 30 per cent CO2 efficiency improvement by 2020. In 2014, Deutsche Post DHL Group posted a 23% carbon efficiency improvement against 2007 baseline, while DHL Express has already achieved over 35 per cent carbon efficiency surpassing the Group level.f
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